The value of knowing your customer

The current travel experience

Travel providers are designed to deliver a full experience during the first stage of the Customer Journey. The aim is to convert as many potential customers through the Sales Funnel to paying customers. This means that the objective and the non-recurring rewards are centered around the time of booking; when the customer buys their Holiday.

As customer behavior is changing, and with that their buying decision criteria, Travel Providers have in recent years struggled to attract new customers. The cost of new customer acquisition has increased exponentially in the last few years. Differentiation between Travel Providers has been limited, and subsequently has a significant negative impact on margins.

The future travel experience

Zoey helps Travel Providers to overcome the challenges with the customer acquisition and margin performance

Zoey advocates your customer’s next Holiday purchase. This offsets the costs relative to your new Customer Acquisition.

Zoey enables additional up and cross-sell opportunities while they are at their holiday destination. An overlooked window of opportunity in their journey when significant purchases are made.

New insights when extending your customer journey

Every customer is different, every feedback - whether positive or negative - has tremendous value for your business.

Zoey captures every touchpoint of every active customer and provides these as real-time analytics to your business users.

We enable you to swiftly respond to any customer enquiry when the arise and typically this leads to greater customer satisfaction.

In addition to real time analytics, we provide reporting and predictive insights on various important Key Performance Indicators relevant to your business.

Optionally, Zoey delivers marketing campaigns, high quality leads and follow-ups on any segment your business requires.

Monetizing your customer base​

A customer that feels appreciated and cared for is a loyal and most likely, a returning customer.

Zoey gives you the ability to provide extra care and appreciation, on your behalf, and to your customer. 

Travel Providers using our platform can now see:

  • More returning customer with less customer churn
  • More products and services sold with a higher yield per customer,
  • Higher Net Promoter Score and stronger relationship with their customers,
  • Lower costs on Customer Care agents as there are less complaints,
  • Lower cost on marketing campaign, lower total cost for customer acquisition.

Delivering a true Customer Experience

No technology will ever replace humans, no conversation will ever be the same as only possible when between two humans.

Many other industries have adopted the principles of delivering true customer experiences and now it is time to adopt the principle of real communication into the Travel and Hospitality industry.

Zoey blends the latest technologies with the highest and most personal level of communication between an active customer and their Travel Provider. Proof of success you will find when experiencing many returning customers with insights, loyalty and of course their budget for their next trip.