Finding the right relationship with your customer can be a time consuming task. Most companies achieve it through a loyalty program, such as discounts. However, in today’s world the customer wants a personal relationship with a company. They want to feel emotionally attached to the company, which is where Zoey steps in.
“What do we live for, if it is not to make life less difficult for each other?” – George Eliot
The customer journey of Zoey
Travel providers are designed to deliver a full experience during the first stage of the customer journey. The aim is to convert as many potential customers through the Sales Funnel to paying customers, while only focusing on the booking stage.
As customer behavior is changing, and with that their buying decision criteria, Travel Providers have in recent years struggled to attract new customers. The cost of new customer acquisition has increased exponentially in the last few years. Differentiation between Travel Providers has been limited, and subsequently has a significant negative impact on margins.
Zoey helps Travel Providers to overcome the challenges with the customer acquisition and margin performance.
Zoey advocates your customer’s next Holiday purchase. This offsets the costs relative to your new customer Acquisition.
Zoey enables additional up and cross-sell opportunities while they are at their holiday destination. An overlooked window of opportunity in their journey when significant purchases are made.
The Zoey Effect
A customer that feels appreciated and cared for is a loyal and most likely, a returning customer. Zoey gives you the ability to provide extra care and appreciation, on your behalf, and to your customer.
Travel Providers using our platform can now see:
- More returning customers with less customer churn
- More products and services sold with higher yield per customer
- Higher customer satisfaction through a personal chat with Zoey
- Higher Net Promoter Score and Stronger relationship with their customers
- Lower costs on Customer Care agents as there are less complaints
- Lower cost on marketing campaign, lower total cost for customer acquisition
We have a dedicated team of Content specialists who aggregate the newest and most relevant Point of Interest relative to our expected audience. We currently manage one of the largest repositories of recommendations in the world. Through a sophisticated application of Machine Learning, we guarantee our users of the best rated recommendations any time at any place.
Optionally, we can accommodate an additional stream of income based on providers at destination: restaurant, clubs and high expenditure venues. The parties offer kickbacks for customer attending their venue, we will collect and further handle payments to you.
Talk to one of our sales professionals